1.4.1 Support Offered by MySQL AB

Technical support from MySQL AB means individualised answers to your unique problems direct from the software engineers who code the MySQL database engine.

We try to take a broad and inclusive view of technical support. Almost any problem involving MySQL software is important to us if it's important to you. Typically customers seek help on how to get different commands and utilities to work, remove performance bottlenecks, restore crashed systems, understand operating system or networking impacts on MySQL, set up best practices for backup and recovery, utilise APIs, and so on. Our support covers only the MySQL server and our own utilities, not third-party products that access the MySQL server, though we try to help with these where we can.

Detailed information about our various support options is given at http://www.mysql.com/support/, where support contracts can also be ordered online. If you have restricted access to the Internet, please contact our sales staff via e-mail at sales@mysql.com.

Technical support is like life insurance. You can live happily without it for years, but when your hour arrives it becomes critically important, yet it's too late to buy it. If you use MySQL Server for important applications and encounter sudden difficulties, it may be too time consuming to figure out all the answers yourself. You may need immediate access to the most experienced MySQL troubleshooters available, those employed by MySQL AB.

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